A Little Attention Please
The managers of a customer service department decided to try an experiment. Over a period of time, they painted the walls of the work area then repainted them several times. Results: Workers? productivity rose with each coat of paint. But research into the productivity gains revealed that workers weren't responding to the color changes.
Instead, they liked the attention the company was giving them and their work environment. Although you probably don't want to paint the walls every week, look around. What small changes might improve your team morale?
