Ways to Keep your Customers Talking
Questions help you sell by encouraging customers to speak freely about their needs -- giving you the information you need to make the sale. These questions will help you pinpoint their troubles and needs:
- "Can you tell me more about that?"
- "And how did that work?"
- "How do you feel about that?"
- "What makes you sure?"
- "What don't you like about it?"
- "If you could wave a magic wand, what would it do?"
- "Which of those areas concerns you the most?"
- "What have you tried in the past?"
- "Can you be more specific?"
- "What examples come to mind?"
- "Why do you think you saw the result you did?"
- "How much do you figure that has cost you?"
- "What do you hope to achieve?"
- "What has worked for you in the past and what hasn't?"
- "How much are you willing to invest to solve the problem?"
- "How do you see me helping you?"